Shipping Policy
Our website is provided by:
OCC PUBLIC COMPANY LIMITED
729, 4-7 Ratchadaphisek Rd, Bang Phong Phang, Yan Nawa, TH 10120
Tel: 02 295 4545
Contact email: vetreska@occ.co.th.
Shipment processing times
All orders are processed within 1-5 business days (excluding weekends and holidays) after the order is placed. Please note that during high-volume periods, processing time may take longer than usual.
Delivery
Products are delivered to the address provided by you and in the manner outlined in the order summary. Upon delivery, please check the content and report any issues promptly. If the parcel appears visibly damaged, you may refuse to accept it. Goods are currently only ship within Thailand. We do not offer international shipping at this time. Delivery times are outlined on our website or during the purchasing process.
Fee
All orders for THB 500 or more qualify for Free Standard Shipping.
All orders for THB 1-499 will be charged to THB 50 for Standard Shipping Fee.
Failed delivery
We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process nor for any damage or delays after delivery to a carrier organized by you and not offered or recommended by us.
If the goods are not received or collected at the time or within the period specified, they will be returned to us. We will contact you to schedule a second delivery attempt or to agree on a future course of action.
Unless otherwise agreed, each delivery attempt after the second one will be at your expense.
Tracking orders
A tracking link is included in your purchase confirmation email.